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Top Shopping FAQ's


Top Shopping FAQ's

This section is designed to answer the most frequently asked questions about your online shopping experience.

Shopping online with eCompanyStore is easy and fun. As you browse through our site, you may add items to your shopping cart along the way by clicking the "Add to Cart" button found below the items you like. By clicking on the image, you will see real-time inventory of that item.

In the event of an item being 'on order' (merchandise is out of stock), you may put the selection in your cart. At the time of checkout, you will have the choice to ship your items together or have them shipped as they become available.

How do I place an order?

Shopping with eCompanyStore is easy as 1.2.3!

  1. Place products in your shopping cart by selecting the number of items and the appropriate size you want and then click on "Add to Cart".
  2. When you're ready to purchase, click "Check Out".
  3. If you're a returning customer, simply login, fill in your payment method, shipping address and any gift card messages.
  4. If you are a new customer, you will need to click on "New Customer". Complete the easy to follow format to create your customer profile.
  5. You will then be asked to login and complete your shopping experience. If you are uncomfortable for any reason with processing your transaction online, please order via one of our other offerings:

Fax:
  1. Proceed with the shopping experience.
  2. "Check Out" and proceed to the Place Order page.
  3. Print this page, (has Ship To info and Totals) without clicking on "Place Order" button.
  4. Fax this page to the attention of Customer Care at 678-942-3158.

Mail:
  1. Proceed with the shopping experience.
  2. "Check Out" and proceed to the Place Order page.
  3. Print this page, (has Ship To info and Totals) without clicking on "Place Order" button.
  4. Mail this printed page along with your check payable to eCompanyStore to:
    eCompanyStore
    Attn: Customer Care
    5945 Cabot Pkwy
    Bldg 200, Ste.150
    Alpharetta, Georgia 30005
Telephone:
  1. Proceed with the shopping experience.
  2. Call Customer Care (within the U.S.) at 866-213-9101.
  3. You will need to have your credit card information ready.

What if I change my mind about items in my shopping cart prior to placing my order?

You may update your order by adjusting the quantity of any of the items in your shopping cart. You may also remove items from your cart by clicking on the View Cart button and then clicking on the X by the item to remove it from your shopping cart.

How do I know what my shopping cart total is?

The subtotal is always displayed with your shopping cart. Shipping costs and any appropriate taxes are calculated at the time of Check Out. Gift Certificates are deducted from the balance at Check Out.


Once I start shopping, must I continue to check out?

No. Your selected merchandise will remain in your shopping cart until such time that you either Check Out or clear your cart.


Once I've placed an order, can I cancel it?

As long as the order is still pending or on backorder, it may be cancelled. Please follow these steps:

  • Log In to view the Track Orders section.
  • Click on the appropriate order number
  • Check mark the item(s) you wish to cancel
  • Click the "Delete" button

How do I order a Gift Certificate?

What a great way to remember co-workers, family and friends; and it's easy. To order a Gift Certificate, simply click on the Gift Certificate Buy Here link. Certificates are good for one year from the date of purchase and can be used to buy any product on the site.
Please note: Gift Certificates MUST be purchased separately from other merchandise in your shopping cart.

Please note: Gift Certificates MUST be purchased separately from other merchandise in your shopping cart.

Buy A Gift Certificate

Complete the easy-to-follow form with all the necessary details:

  • Names of the Recipient(s)
  • A gift message, if you desire
  • Amount of the Gift Certificate
  • Click on Submit Query
  • Verify that all the information is correct
  • Provide billing information
  • Click "Place Order" button
How do I redeem a Gift Certificate?

Use the Gift Certificates section to redeem your Gift Certificate. You may apply a gift certificate to a current purchase or leave it in your account for future purchases.

  • Shop as you normally would; adding items to your shopping cart
  • When you're ready to purchase, select the gift certificate options on the payment page
  • Enter the gift certificate number and the authorization number
  • As you progress through the checkout process, you will be required to pay any sales tax and shipping charges, as necessary
  • You are responsible for any remaining balance due, payable by personal credit card

Is it safe to use my credit card?

Yes. Internet security has come a long way, eCompanyStore uses the latest technology offered; the safest way to shop using a credit card. We value our relationship with you as a continuing customer. Many people don't realize that shopping on the Internet, over a secure connection, is actually safer than giving out your credit card number over the phone, especially a cellular or cordless phone. Unlike making a purchase in a physical store, with sales clerks and paper copies, with our technology only the bank sees your credit card information.

We have employed the following high-level security measures in our store:

Encryption: Credit card data is packaged in a 128-bit DES digitally encrypted format (the same one that banks use for ATM transactions), and sent directly to the bank processor. Once the bank processor receives the ciphered packet, it is totally removed from the Internet. This transmission system is just as secure as those used in a physical store.

Isolation: Credit card data is totally isolated from the order information. It is sent directly to the bank processor over a Secure Socket Layer (SSL) connection. The system we use is 100% real-time integrated with the bank processor, and uses the same security features that banks use to exchange their own data.


How is my personal information used?

eCompanyStore is committed to protecting your privacy. This privacy statement explains data collection and use practices of this site hosted by eCompanyStore. By accessing the Site, you are consenting to the information collection and use practices described in this privacy statement.

Collecting Your Personal Information
eCompanyStore will collect personal information if you choose to register in an eCompanyStore hosted online store. The personal information we collect includes your name, title, company or organization name, work e-mail, work phone, work or home address, and at the time of order placement, credit card information.

This site may collect certain anonymous information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. None of this information is personally-identifiable. This anonymous information is used to help improve the Site, analyze trends, and administer the Site, and is discarded when this process is completed.

Use of your Personal Information
The personal information eCompanyStore collects will be used to provide the service(s) or carry out the transaction(s) you have requested or authorized. This may include using the personal information to provide you with important information about the product or service that you are using, including critical updates and notifications; to improve the product or service; and to provide you with more effective customer service. The Site also uses the information it collects to make the Site easier to use by eliminating the need for you to repeatedly enter the same information or by customizing the Site to your particular preference or interests.

Control of your Personal Information
Except as otherwise described in this statement, personal information you provide on the Site will not be shared outside of eCompanyStore and its controlled subsidiaries and affiliates without your permission. Additionally, eCompanyStore does not share personal information to third parties without consumer consent.

Access to your Personal Information
Customer information is collected by eCompanyStore and stored at eCompanyStore. You can review and edit the personal information collected at this Site by sending e-mail to customercare@ecompanystore.com or writing to:

eCompanyStore
5945 Cabot Parkway
Bldg 200 Suite 150
Alpharetta, GA 30005

Security of your Personal Information
eCompanyStore is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer servers with limited access, that are located in controlled facilities. Additionally, when we transmit sensitive personal information (such as a credit card number) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.







Other Shopping Information


First Time Shopper

Welcome! If you are new to shopping at the eCompanyStore, this section is especially for you. We've outlined everything you ever wanted or needed to know about shopping online. Thank you for shopping with eCompanyStore.

Please feel free to contact our Customer Care agents via email (INFcustomerservice@ecompanystore.com) or by calling (toll free within the continental U.S.) 866-213-9101, Monday through Friday, 8:00 am to 8:00 pm EST.

Credit Card and Personal Security

We have employed the following high-level security measures in our store:

Address Verification System (AVS): The billing address you enter must exactly match the address where your credit card statements are sent. This helps protect against people using a stolen credit card to place an order. This is the same system used by reputable catalog order companies.

Encryption: Credit card data is packaged in a 128-bit DES digitally encrypted format (the same one banks use for ATM transactions), and sent directly to the bank processor. Once the bank processor receives the ciphered packet, it is totally removed from the Internet. This transmission system is just as secure as those used in a physical store, except you are the only person who ever sees the credit card number!

Isolation: Credit card data is totally isolated from the order information. It is sent directly to the bank processor over a Secure Socket Layer (SSL) connection. The system we use is 100% real-time integrated with the bank processor and uses the same security features banks use to exchange their own data.

Privacy Tips:
  1. Your account information at the eCompanyStore is password protected and accessible only to you. No one from eCompanyStore will call or email you about your personal account information; other than when you have requested assistance and we're verifying personal data for security reasons. We advise you to be wary of unsolicited contacts and suggest you do not reveal your password to anyone.
  2. To further protect the integrity of your personal information, close your browser when you step away from your computer, particularly if you are in a public forum.

Payment Method

All prices on this site are in U.S. dollars. You may purchase by using your Visa, MasterCard or American Express. For your protection, the name and billing address you enter on your personal profiles must match your credit card billing statement so we may process your order. Personal checks and money orders (payable to eCompanyStore) are also acceptable payment methods.

Shopping

Shopping online with the eCompanyStore is easy and fun. As you browse through our site, you may add items to your shopping cart along the way by clicking the "Add to Cart" button found below the items you like. You will also see links to real-time inventory of that item.

In the event of an item being "on order", you may put the selection in your cart. At the time of checkout, you will have the choice to ship your items together or have them shipped as they become available.

Order Options
We want your shopping experience to be as easy and fun as possible!
  1. Place products in your shopping cart by selecting the number of items and the appropriate size you want and then click on "Add to Cart".
  2. When you're ready to purchase, click "Check Out".
  3. If you're a returning customer, simply login, fill in your payment method, shipping address and any gift card messages.
  4. If you are a new customer, you will need to click on "New Customer". Complete the easy to follow format to create your customer profile.
  5. You will then be asked to login and complete your shopping experience. If you are uncomfortable for any reason with processing your transaction online, please order via one of our other offerings:

Fax:
  1. Proceed with the shopping experience.
  2. "Check Out" and proceed to the Place Order page.
  3. Print this page, (has Ship To info and Totals) without clicking on "Place Order" button.
  4. Fax this page to the attention of Customer Care at 678-942-3158.

Mail:
  1. Proceed with the shopping experience.
  2. "Check Out" and proceed to the Place Order page.
  3. Print this page, (has Ship To info and Totals) without clicking on "Place Order" button.
  4. Mail this printed page along with your check payable to eCompanyStore to:
    eCompanyStore
    Attn: Customer Care
    5945 Cabot Pkwy
    Bldg 200, Ste.150
    Alpharetta, Georgia 30005
Telephone:
  1. Proceed with the shopping experience.
  2. Call Customer Care (within the U.S.) at 866-213-9101.
  3. You will need to have your credit card information ready.

Checking Out

When you are ready to check out, click on the "Check Out" button at the bottom of your shopping cart. Your User Name and Password are recognized and automatically provide you with the opportunity to review all your pertinent billing and shipping information. You may modify the shipping address. After verifying the summary of items in your shopping cart, you may select your preferred shipping method and other pertinent information.





Privacy Policy


eCompanyStore Privacy Statement

eCompanyStore is committed to protecting your privacy. This privacy statement explains data collection and use practices of this site hosted by eCompanyStore. By accessing the Site, you are consenting to the information collection and use practices described in this privacy statement.

Collecting Your Personal Information

eCompanyStore will collect personal information if you choose to register in an eCompanyStore hosted online store. The personal information we collect includes your name, title, company or organization name, work e-mail, work phone, work or home address, and at the time of order placement, credit card information.

This site may collect certain anonymous information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. None of this information is personally-identifiable. This anonymous information is used to help improve the Site, analyze trends, and administer the Site, and is discarded when this process is completed.

Use of your Personal Information

The personal information eCompanyStore collects will be used to provide the service(s) or carry out the transaction(s) you have requested or authorized. This may include using the personal information to provide you with important information about the product or service that you are using, including critical updates and notifications; to improve the product or service; and to provide you with more effective customer service. The Site also uses the information it collects to make the Site easier to use by eliminating the need for you to repeatedly enter the same information or by customizing the Site to your particular preference or interests.

Control of your Personal Information

Except as otherwise described in this statement, personal information you provide on the Site will not be shared outside of eCompanyStore and its controlled subsidiaries and affiliates without your permission. Additionally, eCompanyStore does not share personal information to third parties without consumer consent.

Control of your Personal Information

Customer information is collected by eCompanyStore and stored at eCompanyStore. You can review and edit the personal information collected at this Site by sending e-mail to INFcustomerservice@ecompanystore.com) or writing to:

eCompanyStore
Attn: Customer Care
5945 Cabot Pkwy
Bldg 200, Ste.150
Alpharetta, Georgia 30005

Security of your Personal Information

eCompanyStore is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer servers with limited access, that are located in controlled facilities. Additionally, when we transmit sensitive personal information (such as a credit card number) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Cookies

We use cookies on this Site to ensure the integrity of the registration process and to personalize the Site. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. This simplifies the process of delivering relevant content, eases site navigation, and so on. When you return to the web site, the information you previously provided can be retrieved, so you can easily use the site's features that you customized. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this or other web sites you visit.

Links to Other Web sites

This Site may contain links to other Web sites. Please be aware that this privacy statement applies solely to the information collected on the Site. We are not responsible for the privacy practices or the content of other Web sites. We encourage you to be aware when you are leaving this Site and read the privacy statements of each and every Web site that you visit before providing any personal information.

Changes to This Privacy Statement

We may occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the top of the privacy statement. For material changes to this privacy statement, we will notify you either by placing a prominent notice on the home page of our web site or by directly sending you a notification. We encourage you to periodically review this privacy statement to stay informed about how we are protecting the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.


Have more questions? Contact Us